We Are

We are Tom Hall and Susan Haywood. We have been married for nearly 30 years, and have run this business for 20 of those. We are Computer House Calls. We are the only employees. This is not because we don't want employees, but because the only way we can guarantee the strongest customer-oriented service is to deliver it personally.

Tom is the Computer Guy, and he is the one with the technical knowhow. He is also the one who shows up at your door. It is his job to provide you with the answers you need on the phone, or in person.

Susan is the President and is responsible for all customer service challenges. If Tom doesn't make it right, call Susan. She will fix it.

Our History

We began working for the public in 1968, and have been pursuing various customer service challenges ever since. Tom fell into computers in 1985, and it was soon obvious to us both that he had a knack for dealing the these new machines. Computer House Calls was founded in December 1994, as a way to bring in a little extra cash for the holidays. By March of 1996, we had more than 500 customers, and it looked like the right time to give up the safety net. We began as a seven days a week company, and thought we had a ten year window to be the TV repairmen of the '90s. Luckily for us our time estimating was a little weak. On December 21, 2014, we will mark our 20th year.

Our Purpose

We saw a need for helping people with their computers on their schedule, in their space. Our company began working on PCs and Macs, and have moved on to add Apple IIs, PDAs, Palms, Blackberrys, iPods, iTouchs, iPhones, Smart Phones, iPads, Tablets and even into streaming devices like AppleTV, Blue-ray players, and Web-ready TVs.

We don’t run scared from a challenge, so if you need help with your tech devices, we are here to help. If you don't see your device on our list, just call and see what we can do.

We want to help. Computer House Calls stands behind the service we provide, we will do our very best to resolve your computer frustrations. If you don’t think we has performed to YOUR standards, tell us, and let us try again. Unfortunately, not every challenge is won in the first round.

All of our customers get free and unlimited telephone support. If you have a technology related question, don't hesitate to call. We don't support computers; we take care of people. No tech issue is too small. No computer question needs to go unanswered. Call us and let us help you. Here is our contact information:

You Can Contact Us

By Phone: 704-549-4334
This number is usually answered by the answering machine, and it will be glad to take your message. Please be sure and leave both your name and number, as well as a short description of your problem. One of us will try to return your call within the day. We do not return phone calls after 9 pm.

By Email: tom@chc-clt.com

While you can give us a lot of information about your problem in an email, We only check it late in the evening. This means we may not be able to give you the most timely or clear response. Please put your phone number, so that we can call and discuss your message in real time. Please do not try to schedule appointments by email.

In An Emergency: 704-619-9643
If you really need to talk to someone NOW, or if your problem has reached critical proportions, do not hesitate to call Tom on his cell phone at the number above. Tom's cell phone does not take messages, instead, it stores your Caller ID for quicker response.

Just A Thought
There is a spiritual aspect to our lives – when we give we receive – when a business does something good for somebody, that somebody feels good about them!
Ben Cohen, Ben & Jerry’s


Support Pages